We strive to process and ship orders quickly,within 24–48 hoursof placement.

Once your order has been shipped, you will receive an email with tracking information. After receiving the shipping confirmation, you will find detailed tracking information to track the progress of your order. Use the tracking information provided to track your package via our delivery partner’s website.

We always strive to deliver your package using the best courier and service for your country. All information about shipping times and rates by country can be found on our shippingpage.

Returns are processed as quickly as possible, starting with shipment from your post office to a consolidation center and then to our warehouse for inspection. You can track the status of your return via our returns portal. Refunds can be issued as a digital gift card, which is the fastest option (2–3 business days after processing), or via your original payment method, which typically takes 5–10 business days. You will receive an email notification as soon as your return has been processed and the refund has been issued.

Would you like to exchange or return your purchase? We’re happy to help! You have up to 14 days from the delivery date to make your decision. Please note: we are not responsible for paying any customs fees (import duties or taxes) associated with exchanges. You are responsible for all costs and fees associated with returning your order. Always keep the shipping receipt until your return shipment has reached our warehouse. We cannot process any claims without a tracking code or shipping receipt.

Exchanging or returning items is quick and easy. Follow the steps in ourReturn Policy tosee how to return an item.

All returned items must be unworn, unwashed, and in their original condition, with tags attached. Items must be returned in their original packaging. We do not accept returns of the following products:

• Underwear (including socks)
• Perfumes whose original plastic seal has been broken
• Certain discounted items marked as "Final Sale" (non-returnable and non-exchangeable)
• Items that have exceeded the 14-day return period

Items that have been worn or damaged and for which this was not reported in advance to our customer service team will be rejected and destroyed without a refund.

Bundles/Multipacks: Bundle products must be returned in their entirety, including all individual items, tags, and original packaging. If any items are missing or damaged, the return may be refused.

1+1 and 2+1 Deal items: We do not offer refunds for free products obtained through these promotions. Returns are not possible for these promotions.

Exchanges and returns are quick and easy. For more information about returns, visit our Returns page and follow the steps to submit your request via our email address: support@evoq-shop.com

We offer a variety of payment methods to make your shopping experience easy and secure. These are the payment methods we currently accept:

Credit cards or debit cards: Weaccept all major credit cards and debit cards, including Visa, Mastercard, and American Express.

Local payment methods:In some countries, we accept local payment methods such as IDEAL, BanContact, or Sofort.

PayPal:You can use your PayPal account to make purchases on our website for added convenience and security.

Klarna: Buy now, pay later
NOTE This payment method is currently unavailable.
Depending on your location, Klarna may be available, allowing you to buy now and pay for your order later.

Mobile payment services: Dependingon your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay

Gift cards or store credit:If you have a gift card or store credit from us, you can use it to pay for your purchases.

Please note that the availability of payment methods may vary depending on your location and the specific products you are purchasing. If you have questions about payment methods or need help with your payment, please don’t hesitate to contact our customer service.

We recommend checking the size chart on the product page. You can find it by clicking “Size Finder” just below the size selection list. This will help you find the perfect size for you.

You can enter your email address on the product page. To do this, click the "Size out of stock?" button when selecting your size. This way, you’ll be automatically notified as soon as the item is back in stock.

Our clothing is made from high-quality, technical fabrics that combine comfort and style. With the right care, your garment will stay in top condition—wash after wash.

1. Wash at a low temperature (max. 30°C)

Select a delicate cycle or sports setting. This will keep the fibers strong and help the fabric retain its shape and softness.

2. Use a mild detergent

Avoid fabric softeners, bleach, or harsh detergents. These can compromise the fabric’s breathability and moisture-wicking properties.

3. Wash inside out

Protects colors, finishes, and logos from friction in the washing machine.

4. Airing out is better than washing frequently

After working out, let your clothes air out for a while—this keeps the fabric fresh and extends its lifespan.

5. Air dry

Lay flat or hang on a rack, away from direct sunlight. Avoid the dryer: heat can reduce the fabric’s elasticity.

6. Ironing or steaming

Usually not necessary, but if you do: use a low temperature or steam from a distance.

To purchase a gift card, simply visit our website and go to the gift card section. There, you can select the desired amount for the gift card and add it to your cart. During checkout, you can enter the recipient’s email address and add a personal message if you’d like to send the gift card directly to them.

Once the purchase is complete, the gift card will be sent electronically to the recipient’s inbox, along with instructions on how to redeem it. The recipient can then use the gift card to shop for their favorite items on our website at their convenience.

We stand behind the quality of our products and strive to resolve any issues or questions promptly. Our warranty generally covers manufacturing defects and issues for a certain period starting from the date of purchase. Please note, however, that warranty terms may vary by product.

We aim to process and ship orders within 24–48 hours of placement. Once your order has been shipped, you will receive an email with tracking information. After receiving the shipping confirmation, you will find detailed tracking information to monitor the progress of your order. Use the tracking information provided to track your package via our delivery partner’s website.

We ship worldwide! Orders from EVOQ are shipped via reliable carriers such as DHL, DPD, UPS, and local carriers.

Check our shipping page for rates and delivery times by country.

We don’t like to keep you waiting, which is why your order is processed within 24–48 hours of placement from our warehouse in the Netherlands.

Orders placed on business days before 11:00 PM CEST are shipped the same day. Orders placed after this time are shipped the following day. Orders placed over the weekend are shipped on Monday.

The estimated delivery time, as stated at checkout and on our shipping page, begins on the day your order is shipped.

Because we work quickly, it is not possible to change or cancel your order after it has been placed. If you need help with receiving your order, we are of course here to assist you. Please contact our customer service at: suppor@evoq-shop.com

Our shipping costs are calculated based on your order’s destination and the total value of your order. Here’s what you need to know about our shipping costs:

Domestic shipping (Netherlands): For orders within the Netherlands, we offer free shipping on all purchases of €50 or more. For orders under this amount, a flat shipping rate of €4.99 applies. We work with reliable local carriers to ensure your items are delivered to you on time. The exact shipping costs are calculated during checkout based on your location and the value of your order. Just like with shipping within the EU, the exact shipping costs are determined during checkout based on your location and the value of your order.

Additional info:

- Please note that import duties and taxes are included in your order and are covered.
- Orders are typically processed and shipped within 1-2 business days, with delivery times varying depending on your location.
- Once your order has been shipped, you will receive a confirmation email with tracking information so you can track the progress of your order.

We understand that things can change, but we do our best to process and ship your order as quickly as possible once we receive it. That’s why we kindly ask our customers to double-check their order before completing the payment. If you have any questions or comments about your order, please don’t hesitate to contact our customer service. We’re here to help you wherever we can within the limitations of our fast-processing system. If the items aren’t to your liking, you can always return them within 14 days.

During the checkout process, you can enter your gift card or voucher code in the designated field. After entering the code, click or tap the "Apply" button to redeem your gift card or voucher. The total amount will then be adjusted. Once your gift card or voucher has been successfully applied, you can continue with the checkout process as usual. Review your order details, enter any additional information if necessary, and complete your purchase.

If you encounter any issues redeeming your gift card or voucher, please feel free to contact our customer service team. We’re happy to help ensure your shopping experience is smooth and enjoyable.

If your tracking information shows that your order has been delivered but you haven’t received it yet, you can do the following:

Check your delivery address: Double-check that the delivery address was entered correctly when you placed your order. Sometimes packages are delivered to a neighbor, the front desk, or another location on your property.

Check for a delivery notice: Check tosee if the carrier left a delivery notice. Sometimes carriers leave packages in a secure location or with a receptionist if you’re not home to receive the delivery.

Contact the carrier: Contact the carrier listed in your tracking information. Provide them with your tracking number and explain the situation. They may be able to give you more information about the delivery or initiate an investigation.

Contact customer service: If you still cannot locate your package after following the steps above, please contact our customer service. Provide them with your order details and tracking information. We’re happy to help resolve the issue and ensure you receive your order as soon as possible.

File a claim: In some cases, if a package is marked as delivered but hasn’t been received, you may need to file a claim with the carrier. Our customer service can assist you with this and provide the necessary documents.

Rest assured, we are here to resolve any delivery issues and ensure you receive your order. Please don’t hesitate to contact us for assistance.

Fast and insured shipping ensures that your package arrives quickly and safely. With our expedited shipping options, your order is prioritized for fast delivery, while comprehensive insurance gives you peace of mind against loss or damage during transit. Shop with confidence, knowing that your items will arrive quickly and safely.

If you notice the error shortly after placing your order, please contact our customer service immediately. The sooner you contact us, the greater the chance that the address can be corrected before the order is shipped.

If your order has already been processed or shipped and you are unable to change the address through our customer service, please contact the carrier directly. Depending on the carrier’s policy, you may be able to request a redirection or rerouting of the package to the correct address. This often involves additional costs and is subject to the carrier’s approval.

To avoid similar issues in the future, please double-check your shipping address before finalizing your order. Make sure all details, including apartment numbers, street names, and ZIP codes, are correct.

VAT is included in the prices listed for all purchases made through our website. We strive for transparent pricing to make your shopping experience as simple as possible. If you have any questions or need further clarification, please feel free to contact our customer service team for assistance.

You will receive an order confirmation via email immediately after placing your order. This email includes the order number (consisting of at least 6 digits), an overview of your order, and the shipping address.

Sometimes order confirmation emails may accidentally end up in your spam or junk folder. Check these folders in your email account to see if the confirmation email is there. If you’ve checked your spam folder and verified your email address but still haven’t received an order confirmation, please contact our customer service. Provide them with your order details, including your full name and order number. They will help you verify the status of your order and, if necessary, resend the confirmation email.

Items that have been worn or damaged and for which this was not reported in advance to our customer service team will be rejected and destroyed without a refund.

Bundles/Multipacks: Bundle products must be returned in their entirety, including all individual items, tags, and original packaging. If any items are missing or damaged, the return may be refused.

1+1 and 2+1 Deal items: We do not offer refunds for free products obtained through these promotions. Returns are not possible for these promotions.

Exchanges and returns are quick and easy. For more information about returns, visit our Returns page and follow the steps to submit your request via our email address: support@evoq-shop.com

Return shipping costs are your responsibility, depending on the carrier and the country from which you are returning your package.

Returns are processed as quickly as possible, starting with shipment from your post office to a consolidation center and then to our warehouse for inspection. You can track the status of your return via our returns portal. Refunds can be issued as a digital gift card, which is the fastest option (2–3 business days after processing), or via your original payment method, which typically takes 5–10 business days. You will receive an email notification as soon as your return has been processed and the refund has been issued.

Exchanges are subject to product availability. If the item you wish to exchange is out of stock, our customer service team will notify you and ask which other item you would like to receive. We will cover the shipping costs for the replacement item.

You can find your order number in the confirmation email you received after placing your order. This is a five-digit code. If you did not receive this email, our customer service team will be happy to assist you.

If you have already started the return process and the product is out of stock, we will contact you directly. Our team will work with you to find a suitable solution, whether that involves selecting a different product, receiving store credit, or exploring other options.

Did you receive an item that is damaged or defective? Please contact our customer service as soon as possible. If possible, include photos of the item and the packaging so we can properly assess the issue.

Our team will carefully review your report and then propose the most appropriate solution. This may be a replacement, repair, or refund, depending on the situation.

You have 14 days to return your order, no questions asked. The return period begins on the day you receive the package.
Please ensure that the return shipment is sent back to us within these 14 days.

If, in exceptional cases, you are unable to return the item within that timeframe, please contact our customer service. We’d be happy to work with you to find a suitable solution, such as an exchange or a store credit.

We do our very best to process returns as quickly as possible. Once your return has been received at our warehouse, it will be processed within 10 business days.

You can use the track & trace code for your return shipment to see when the package has arrived at our facility. The 10-business-day processing period begins at that time.

Once the refund has been processed, you will receive a confirmation via email. Please note that it may take up to 3 business days for the amount to appear in your bank account.

For press inquiries, please contact us at press@evoq-shop.com.

Thank you for your interest in a job at EVOQ!
We’re always looking for motivated and creative people to join our team.
Send your application or a brief message to careers@evoq-shop.com, and we’ll get back to you as soon as possible.

Our experts are available 7 days a week to answer all your questions.
Whether it’s about an order, product information, or a return, we’re happy to help.

Contact: support@evoq-shop.com

We always strive to respond to every inquiry within 48 hours.
Our team is committed to helping you as quickly as possible.